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Big Discount Fragrances accepts returns for most of its products (sorry, no returns on skin care items, hair care items or vials). Any customer who wants to return a product once it’s been delivered must first obtain an RMA number. Please call our customer service department at 1-866-948-4723 for information on returns.
- You can return unwanted items within 30 days of receipt to receive a refund minus the original shipping fee.
- We require any returned items to be unused and in their original packaging (includes cellophane wrapping). A 15% restocking fee will be charged for any open products returned.
- All skincare and hair care products are not returnable due to hygienic reasons, so please make an informed and knowledgeable decision before purchasing. We offer free vials with each order as a gift - these vials are non-exchangeable and non-refundable.
- You must use a traceable carrier in order to return products. The customer will be solely responsible for lost merchandise which was returned using other methods.
- If returning an item for any other reason besides that the product was incorrect or damaged, you will be responsible for any shipping fees associated with the return. Shipping costs are non-refundable for undelivered, unclaimed, or rejected shipments. In the event that you receive the wrong item because of an error on our part, our customer service team will send you a UPS packing slip via email which can be used to return the item(s) at no cost. You'll need to contact customer support to receive an RMA number prior to returning your item.
- If your order arrives damaged, please contact us immediately within 48 hours. You must keep all contents and packaging for up to 10 business days. All damage claims against the shipping carrier will be filed by us. A replacement product will be shipped out immediately after we’re notified of the incident.
If you are dissatisfied with your purchase for any other reason, please call our customer service department at 1-866-948-4723. We strive to be as accommodating and as flexible as possible to ensure your complete satisfaction.