Discount Perfume - Big Discount Fragrances
Ordering Questions
- What is a tester?
- Is ordering from your website secure?
- How can BigDiscountFragrances.com offer prices so much lower than department stores?
- How I can find out about events, special discounts and fragrance information?
- How can I contact customer service?
- How can I add, modify or cancel my existing order?
- Can I have my order delivered to a post office box?
- Once the order has left BigDiscountFragrances.com, who is responsible for delivery?
- Do you charge tax on your orders?
- What if my order arrives damaged?
- Can I pay for my order by check or money order, what types of payments do you accept?
- What is the "Alert Me" Feature?
• What is a tester?
Testers are made by the perfume manufacturer to allow customers to "try on" a fragrance before purchasing. BigDiscountFragrances.com buys unused testers directly from the manufacturer - with the entire original quantity in the container.
Testers are the real product without the fancy packaging. The testers we sell here at BigDiscountFragrances.com are direct from the manufacturer and never used. Buying testers is a great way to save money on fragrance. Not all brands offer testers for purchase.
Tester fragrances are packaged and sold in one of these four ways:
- Boxed with a cap
- Boxed without a cap
- Unboxed with a cap
- Unboxed without a cap
Our testers are 100% genuine and never used and they're direct from the manufacturer. Your satisfaction is 100% guaranteed. Our customer service department will be happy to discuss testers with you and answer your questions.
For more information about perfume testers, visit our What is a Perfume Tester? Page.
• Is ordering from your website secure?
Yes. Big Discount Fragrances clearly and precisely understands the importance of your security. To that end, we've implemented several cutting-edge hardware and software devices to ensure that your personal and financial information is always 100% protected at all times. Below are a few of the safeguards we've put in place to protect you and your information.
Comodo SSL Technology - SSL stands for 'Secure Socket Layer' and it's used to encrypt valuable information as it makes its way from your computer to our website. Anytime data is transferred over the Internet, that data is transferred over a normal line of communication where it finally meets the website and a desired change or effect is made. In most cases however, that data is unencrypted, which means that a person who has the capability can grab that data while it's in transmission and use it however they want. Our SSL technology guards against that type of attack. By employing your web browser to interpret our certificate and then encrypt the data you send us, we have the ability to create a highly secure communication link between your computer and our web server. Never do business online without knowing that you're protected by SSL technology.
Comodo HackerProof - Our Comodo HackerProof technology makes sure that our server (and your private information) is protected against hackers. Our servers are tested daily using both common and unique hacking techniques to ensure that every hole is guarded and safe. By using this technology, you can rest assured that your name, email address and other vital information will never fall into the wrong hands.
Data Back-up Protection System - This newly designed system will continually back-up all of your information daily. We want you to have the peace-of-mind in knowing that your order history, support tickets and BigPoints total will always be protected from data corruption and loss. We're committed to providing you the best experience possible.
• How can BigDiscountFragrances.com offer prices so much lower than department stores?
Big Discount Fragrances has been selling fragrances and related beauty products for well over 20 years, managing an ever-growing network of distributors and manufacturers from around the world. Simply by buying in bulk, we're able to drastically reduce the prices we pay for our products and we pass those savings onto our customers. If you're comparing our prices to those at major department stores, remember this: large stores carry huge overhead expenses which means that they'll always try and charge as much as they can for their products. Just because you're used to overpaying, doesn't mean you should continue to overpay! Big Discount Fragrances carries name-brand fragrances at up to 90% off the retail price - we hope you can get used to that instead.
• How I can find out about events, special discounts and fragrance information?
Contact our customer service department or visit our website often to find out more about specials, discounts, and other exciting events. By setting up an account, you’ll receive email notifications of special events. And don’t forget to click on "Online Coupons" at the top right of our home page.
• How can I contact customer service?
- Our highly trained and knowledgeable customer service center is open Monday through Friday from 9:00 am to 5:00 pm EST. Our toll free number is 1-866-948-4723.
- During our regular hours of operation, you may get help via our LiveChat system, available on our website by clicking on the button that says, "Click Here for Live Help".
- Use our contact form in the "Contact Us" page.
- You may email us at: support@bigdiscountfragrances.com.
- Our postal mailing address is:
BigDiscountFragrances.com
c/o Customer Service Dept.
7021 NW 67th Court
Parkland, FL 33067
• How can I add, modify or cancel my existing order?
We use an automated system, so once an order has been placed, the customer cannot change it. Changes or cancellations must be requested by contacting our customer service center by phone or email during normal business hours and within 1 hour of submitting the order. Changes or cancellations requested after normal operating hours must be submitted within 8 hours of order placement.
Please Note: Once your order has left our shipping facility, it cannot be cancelled. You will be responsible for shipping fees if you should decide to return the product.
We cannot accommodate changes or additions to orders during the holiday season.
• Can my order be delivered to a post office box?
No, UPS will not deliver packages to post office boxes. You must provide a physical street address to receive your product. Using a P.O. Box address in your shipping information may cause delays in your order and additional shipping and delivery charges.
• Once the order has left BigDiscountFragrances.com, who is responsible for delivery?
Once the order has left our shipping facility, it is up to the carrier (UPS or USPS) to deliver the package. We will seek recourse on your behalf for packages that are lost or damaged and we will replace damaged or missing products.
• Do you charge tax on your orders?
We collect 6% tax on orders shipped within or to the state of Florida.
• What if my order arrives damaged?
If your purchase arrived damaged, please contact us immediately. Keep all contents and packaging for 10 business days. Failure to do so will result in the non-payment of your claim. All claims against the common carrier will be made by us on your behalf.
• May I pay for my order by check or money order? What payment types do you accept?
At this time we only accept credit card payments. No checks or money orders are accepted. Accepted credit cards are VISA, MasterCard, American Express and Discover.
• What is the "Alert Me" Feature?
Big Discount Fragrances has employed several new features in our recent site-wide upgrade. One of these new features is an automated notification system that instantly notifies the customer when a selected product is in stock. In order to participate in this feature, you must select the "Alert Me" button next to any out-of-stock item. You'll then be entered into a queue of waiting customers - whenever the stock level gets replenished, the equivalent number of customers waiting will receive a notification to buy the product...it's that simple.
